FULL_TIME

Cape Town

<div style="text-align: center; margin: 40px 0;">
<a href="/" style="display: inline-block; background-color: #876829; color: #ffffff; padding: 14px 28px; font-size: 16px; text-decoration: none; border-radius: 6px; transition: background-color 0.3s ease;">← Return to Homepage</a>
</div>

<h2 style="text-align:center;">OUR CURRENT VACANCIES</h2>
Browse opportunities across Red Carnation Hotels and apply online.

#876829

#000000

<div>I hereby freely give Red Carnation Hotels (UK) Limited consent to process my personal data relating to my application as described in the <a target="_blank" href=https://redcarnationhotels.com/legal</a>Privacy Policy.</div>

small_RedCarnJA2 (1).png

thumbnail_RedCarnJA2 (1).png

RedCarnJA2 (1).png

<div>

From Front Of House To Culinary, Housekeeping To Leadership - Sign Up To Hear When New Positions Become Available Across Our Hotels.

</div>

Results

Twelve Apostles Hotel and Spa

Job Purpose:To support the food and beverage team by managing and coordinating the outlet reservations and affiliated administrative tasks. Employee Value Proposition: This is a specialist position that offers routine and predictability with opportunities to apply your technical skills on a daily basis as part of a highly effective team; whilst operating within clearly defined standards and expectations; where your specialist banqueting coordination expertise can be recognised. Organisational Positioning:· Department: Revenue· Reporting to: Groups and Events Manager· Location: The Twelve Apostles Hotel Premises Minimum Experience and Qualification Required:· Grade 12· 2 years food and beverage experience event coordination experience in a high end environment· Computer literate with working knowledge of Microsoft Office Outlook, Opera, Micros, Word and Excel· Highly presentable· Excellent command of the English language with solid verbal and written communication skills· Able to work flexible hours including weekends and public holidays Advantageous Experience and Qualification Desired:· Hospitality Diploma· Restaurant hosting or floor management experience Key Performance Objectives: To be a Red Carnation Hotel Ambassador by:<ul><li>Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times</li><li>Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers</li><li>Ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook</li><li>Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections</li><li>Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you</li><li>Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager</li><li>To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards</li><li>To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service</li></ul> To manage the conference, events and private bookings in accordance with the procedures laid down by the Food and Beverage Manager by:<ul><li>Ensuring harmonious relationships exist with other departments and suppliers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles</li><li>Work alongside the F&amp;B revenue and reservations team to maximising revenue generating opportunities, whilst enhancing the guest service experience, in accordance with RCH Standards</li><li>Coordinating and handling private functions and events within food and beverage outlets and conference rooms.</li><li>Coordinating and handling all special occasion enquiries and bookings; e.g. Valentine’s Day; Mothers’ Day etc.</li><li>Assist with printing and preparing function sheets, floor plans and event stationery, including menus.</li><li>Supporting and assisting the promotion of the various Food and Beverage outlets.</li><li>Tracking and reconciling food and beverage covers and average spends.</li><li>Coordinating all food and beverage related guest special requests</li><li>Capturing all guest data relating to guest details and comments – profiles</li><li>Do site inspection with agents</li><li>Assist with restaurant reservations when necessary</li><li>Report on business on the books and prepare weekly revenue report for the events and conferences</li><li>Ensure that all menus and beverage lists that are sent to clients are price checked regularly</li><li>Ensure that all events advertised on the website are current and correct</li></ul> What&#39;s in it for you? Excellent service charge added to your salary quarterly.Professional, award winning learning and development opportunities from day one.Fantastic recommend a friend and family bonus scheme of R500.Eligible employees will receive one-third of their salary during parental leave. Permanent employees qualify for this benefit after completing one year of service and may apply twice within a five-year period.25% off on food and 30% off on beverages in F&amp;B outlets.Discounted accommodation rates at Red Carnation Hotels worldwide.Two paid volunteering days each year, because we care about our community.Access to immediate Employee Assistance Programme, because we care about our employees.Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).Social and team building events per hotel.1 Meal Per shiftComplimentary uniform and dry-cleaning services.

OUR CURRENT VACANCIES

4 Vacancies