Job Purpose:

To ensure that guests are treated in accordance with Red Carnation Hotel Service Standards; using every opportunity to maximize the guest experience and in turn drive revenue with the aim of securing repeat business for the Hotel.

Employee Value Proposition:

This position offers routine, stability and opportunities to cooperate in a task focused team; whilst operating within clearly defined standards and expectations; where attention to details and precision is recognised and valued.

Organisational Positioning:

· Department: Spa

· Reporting to: Group Spa Manager

· Location: The Twelve Apostles Hotel Premises

Minimum Experience and Qualification Required:

· 2 years experience in a spa environment associated with the 5* hotel or cruise industry

· International qualifications ITEC/CIDESCO/SAAHSP/CIBTEC

· Highly presentable; maintaining health, hygiene and professional spa appearance

· Excellent command of the English language with solid verbal communication skills

· Previous proven Retail Sales experience

· Able to work flexible working hours; shifts, weekends, public holidays, extended hours to accommodate the changing needs of the business

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
Ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To deliver on the Spa Guests’ expectations by:

Performing spa treatments (body, skincare, massage, nails and waxing) in accordance with Spa treatment protocol on men and women.
Maximising revenue generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey.
Setting up, maintaining and replenishing treatment rooms throughout shift ensuring cleanliness and hygiene in accordance with RCH standards.

What's in it for you?

Professional, award winning learning and development opportunities from day one.
Fantastic recommend a friend and family bonus scheme of R1000.
Eligible employees will receive one-third of their salary during parental leave. Permanent employees qualify for this benefit after completing one year of service and may apply twice within a five-year period.
Discounted accommodation rates at Red Carnation Hotels worldwide.
Two paid volunteering days each year, because we care about our community.
Access to immediate Employee Assistance Programme, because we care about our employees.
Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
Social and team building events per hotel.
1 Meal Per shift
Complimentary uniform and dry-cleaning services.
Complimentary Staff transport services

NB: PREFERENCE WILL BE GIVEN TO EMPLOYEES FROM THE DESIGNATED GROUPS WITH THE PROVISIONS OF EMPLOYMENT EQUITY ACT, NO. 55 OF 1998.

Spa Therapist