Duty Manager *** Luxury Hotel ***

What's in it for you?

Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
Excellent service charge added to your salary every month.
Professional, award winning learning and development opportunities from day one.
Fantastic recommend a friend and family bonus scheme worth up to £600.
Enhanced paid maternity leave & paternity leave.
50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels worldwide.
Two paid volunteering days each year, because we care about our community.
Access to immediate Employee Assistance Programme, because we care about our employees.
Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
Social and team building events per hotel.
Global Employee Appreciation Party, where we get to celebrate our incredible teams.
Free meals on duty.
Complimentary uniform and dry-cleaning services.

We are looking for a dedicated Duty Manager to join our team. As a Duty Manager, you will play a key role in overseeing the daily operations of the hotel, ensuring that every guest has a memorable stay. You’ll provide leadership in maintaining service standards, supporting the team, and ensuring smooth operations across all departments.

Location: Cong, Co Mayo

Employment type: Full Time

Key Responsibilities of a Duty Manager:

Oversee daily hotel operations, ensuring the highest level of guest satisfaction and service quality. You will manage front and back-of-house operations during your shift and lead the team to deliver exceptional service.
Ensure all guests receive prompt, courteous attention and personalized service. Address guest complaints and concerns in a timely and professional manner, striving for swift resolution and follow-up.
Assist Heads of Departments (HODs) in coordinating daily tasks and ensuring that the hotel runs smoothly. Motivate, support, and lead the team on shift to meet hotel service standards.
Ensure the hotel maintains compliance with health, safety, and legal regulations during your shift. Monitor areas for safety and cleanliness and ensure a safe, secure environment for guests and staff.
Uphold the high standards of the hotel by monitoring the quality of service delivery, cleanliness, and overall guest experience. Support the achievement of key performance metrics, including guest satisfaction scores.
Take responsibility for the hotel in the absence of senior management. Ensure that all departments are coordinated and functioning efficiently during your shift.
Proactively anticipate and resolve operational issues. Manage guest challenges and concerns promptly and follow up to ensure guest satisfaction.

What We Are Looking For?

Previous experience in a similar role, ideally in a luxury hotel environment or high-end establishment.
Strong leadership and communication skills, with the ability to motivate and support team members.
A passion for delivering outstanding guest experiences and a hands-on approach to problem-solving.
Excellent organizational skills and the ability to manage multiple tasks efficiently.
A proactive and energetic approach with the ability to remain calm under pressure.
Strong knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
A genuine desire to ensure that every guest has a memorable stay, with attention to detail and service excellence.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.