Casual Waiter/Waitress

Waiter ***luxury hotel***

Incredible benefits

What's in it for you from day one:

• £16.21 per hour OTE, plus exciting perks and benefits!
• Nutritious free meals on duty.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
• Complimentary quality uniform and dry-cleaning services.

We are looking for a Waiter/Waitress to join our family. We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This role will be reporting into the F&B Manager.

Location: The Rubens at the Palace Hotel

Employment type: Casual

Working pattern: availability early starts from 6am

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Rubens at the Palace Hotel is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

Key Responsibilities of a Waiter/Waitress:

• Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
• Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
• Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
• Engage with guests and provide attentive service, ensuring every experience is memorable.
• Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.

What are we looking for?

• Ability to connect with guests and provide personalised service with a warm, professional attitude.
• A keen eye for detail to ensure high standards of service and presentation are consistently met.
• Collaborative and positive attitude, with the ability to work seamlessly within a team.
• Previous experience in a similar role within a luxury hotel or fine dining setting.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.