Reception Manager ***luxury hotel***

What's in it for you?

£35,000 OTE per annum, plus excellent benefits and perks!
Delicious free meals on duty.
Holiday allowance starting at 28 days and increasing with length of service up to 36 days.
Professional, award winning learning and development opportunities from day one.
Enhanced paid maternity leave & paternity leave.
50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels worldwide.
Two paid volunteering days each year, because we care about our community.
Access to immediate Employee Assistance Programme, because we care about our employees.
Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
Social and team building events.
Complimentary quality uniform and dry-cleaning services.

We are seeking an enthusiastic and experienced Reception Manager to join our team on a full-time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service.

Location: Egerton House Hotel

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

Key Responsibilities of a Reception Manager:

Leading, motivating, and developing the Front Office team
Ensuring smooth and efficient daily operations at Reception
Managing guest check-in and check-out procedures to hotel standards
Overseeing guest accounts and administrative processes
Handling guest queries and challenges with professionalism and care
Driving service excellence and creating memorable guest experiences

What are we looking for?

Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting
Exceptional communication and interpersonal skills
Strong attention to detail and a proactive, solution-focused approach
Inspirational leadership skills and a commitment to team development
A genuine passion for delivering exceptional, personalised guest service

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.