Front of House Manager ***Luxury hotel***

What is in it for you?

Up to £45,000 including service charge + excellent perks and benefits
Holiday allowance increasing with length of service up to 27 days + 8 bank holidays.
Professional, award winning learning and development opportunities from day one.
Fantastic recommend a friend and family bonus scheme worth up to £600.
Enhanced paid maternity leave & paternity leave.
50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels worldwide.
Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees.
Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
Social and team building events per hotel.
Global Employee Appreciation Party, where we get to celebrate our incredible teams.
Free meals on duty.
Complimentary uniform and dry-cleaning services.

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Rubens at the Palace Hotel is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

We are seeking a dynamic Front of House Manager to join our luxury hotel team in London. As a Front of House Manager, you will lead a team of 25 people. This is a full-time, shift-based role, ideal for someone with extensive experience in a similar position within a luxury hotel environment with excellent communication and organisational skills; a proven track record of developing team members to perform at their best; previous experience managing budgets and a someone flexible, innovative and adaptable. You will be reporting to the Rooms Division Manager.

Key Responsibilities of a Front of House Manager:

Manage and coordinate all front office employees to ensure the smooth running of the hotel services.
Ensure training is constantly being carried out to maintain all correct standard procedures delivered to guests.
Welcome our guests to the hotel in a friendly and helpful manner, ensure that front office space and public areas are kept clean and tidy.
Conduct briefings for all employees – evening and morning handover.
Maintain a professional and high-quality service-oriented environment at all times.
Manage the shift and ensure the front office team is supported.
To take reservation enquiries according to Mystery Shopper standards, whilst being aware of all Hotel promotions, therefore maximising occupancy and revenue.

What are we looking for?

Proven experience in a five-star hotel or luxury hospitality setting.
Exceptional leadership and team management abilities, with a focus on developing team members to reach their full potential.
Strong communication and organizational skills.
Experience managing budgets and ensuring cost efficiency while maintaining service excellence.
Flexible, innovative, and adaptable approach to problem-solving.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.