Operations Manager **Luxury Hotel**

What’s in it for you from day one:

£50,000 OTE per annum, plus other exciting benefits and perks!
Holiday allowance starting at 28 days and increasing with length of service to 36 days.
Nutritious free meals on duty.
Award-winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
Excellent development opportunities with 80% of our managers being home-grown.
Two paid volunteering days each year, so we can give back to our communities.
Access to the Employee Assistance Programme through our partners at Hospitality Action.
Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
Complimentary quality uniform and dry-cleaning services.

What's in it for you later:

Cycle to work scheme which can save you up to 47% on the bike and equipment.
Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
Enhanced maternity pay of 13 weeks, fully paid.
Enhanced paternity pay of 2 weeks, fully paid.
£800 baby payment to support you and your baby with the essentials.
Fantastic recommend a friend bonus scheme worth up to £600.
Cross-departmental training available within your property, because we know you're a curious individual.
50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are seeking an experienced and hands-on Operations Manager to join our team on a full-time basis. This is an exciting opportunity for a visible and passionate hotel professional who thrives in a luxury hospitality environment and enjoys being at the heart of the operation. Working closely with the General Manager, you will play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences, seamless departmental collaboration and the consistent delivery of Forbes Five-Star standards throughout the property.

The ideal candidate will have previous operational leadership experience within a luxury hotel environment, strong commercial awareness, outstanding attention to detail and a genuine passion for personalised service. As a true Red Carnation Hotels ambassador, you will be highly visible across the hotel, supporting and inspiring teams, engaging with guests and ensuring that every aspect of the operation reflects the exceptional standards for which The Egerton House Hotel is renowned.

Location: The Egerton House Hotel

Employment type: Full-time

Working pattern: 5 days out of 7, including evenings, weekends and bank holidays as required by the business.

About Red Carnation Hotel Collection

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024.

We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020 and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence.

About The Egerton House Hotel

The Egerton House Hotel is a luxury five-star townhouse hotel with 28 individually designed bedrooms and suites. Situated on a quiet tree-lined street in the heart of Knightsbridge, the hotel is renowned for its highly personalised service, award-winning Afternoon Tea, world-famous Martini experience and exceptional guest recognition.

Why join The Egerton House Hotel?

This is a fantastic opportunity to join one of London's most iconic boutique luxury hotels in a role that offers genuine visibility, influence and variety. You will work alongside an exceptional team, contribute to the continued success of the hotel and play a key role in ensuring that every guest receives the personalised service that defines the Red Carnation Hotels experience.

Key Responsibilities of an Operations Manager:

Supporting the General Manager with the overall day-to-day operation of the hotel.
Leading by example and maintaining a strong, visible presence across all departments.
Ensuring Forbes Five-Star standards are consistently delivered throughout the guest journey.
Working closely with Heads of Department to drive operational excellence and service consistency.
Monitoring guest satisfaction and identifying opportunities to enhance the guest experience.
Supporting commercial objectives through effective operational planning and cost awareness.
Collaborating with central departments including People & Culture, Finance, Sales & Marketing and IT.
Driving effective communication, training and engagement across the hotel.
Ensuring full compliance with health & safety, fire safety and company policies.
Supporting sustainability initiatives and continuous improvement across the operation.

What are we looking for:

Previous experience in a senior operational leadership role within a luxury hotel environment.
A hands-on management style with the ability to lead from the floor.
Exceptional guest service skills and a passion for creating memorable experiences.
Strong communication and relationship-building skills.
Excellent attention to detail and organisational ability.
Commercial awareness and an understanding of hotel financial performance.
The ability to motivate, support and develop teams across multiple departments.
A proactive, adaptable and solution-focused approach.
Experience working to Forbes Five-Star or equivalent luxury service standards would be advantageous.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.