Hotel Manager

What's in it for you?

Competitive salary, plus excellent benefits and perks!
Delicious meals on duty.
Professional, award winning learning and development opportunities from day one.
Enhanced paid maternity leave & paternity leave.
50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels worldwide.
Two paid volunteering days each year, because we care about our community.
Access to immediate Employee Assistance Programme, because we care about our employees.
Social and team building events.
Complimentary quality uniform and dry-cleaning services.

We are seeking an experienced and inspiring Hotel Manager to support the General Manager in leading The Old Government House Hotel—our iconic, five‑star property known for its elegance, exceptional service and warm “home away from home” hospitality.

In this role, you will oversee department heads, drive operational excellence, support the delivery of the Sales & Marketing Plan and ensure our guests experience the highest standards of professionalism, attention to detail and personal care.

This is an exciting opportunity for a passionate leader with strong business acumen, a hands‑on approach and a desire to develop into a future General Manager within Red Carnation Hotels. This position reports directly to the General Manager.

Location: The Old Government House Hotel

Employment Type: Permanent

Working Pattern: 5 days working, 2 days off.

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020 and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Old Government House Hotel and Spa is the only five-star hotel on the island, located at the Heart of St. Peter Port. This historic hotel with panoramic sea views, sits proudly just up the hill from the main shopping street and a five-minute walk from the quayside. Exceeding expectations with exceptional food, service and beautifully designed rooms, a dedicated team treats every guest as a friend returning home, with passionate pride for fine traditional hospitality.

Key Responsibilities of a Hotel Manager:

Support the General Manager in delivering operational, financial and guest service objectives.
Lead, mentor and develop Heads of Department to ensure consistent 5‑star service across the hotel.
Maintain strong cost control, manage payroll and budgets and monitor performance against targets.
Ensure exceptional guest experiences through high service standards, attention to detail and visible leadership front‑of‑house.
Handle guest issues promptly and professionally, anticipating concerns by analysing feedback and business trends.
Oversee compliance with all policies, procedures, Health & Safety regulations and training requirements.
Drive occupancy, average rate and revenue through strong commercial awareness and collaboration with Sales & Marketing.
Support recruitment, training, employee engagement and retention initiatives to maintain a positive workplace culture.
Ensure effective communication across departments through regular meetings and staff engagement.
Represent the hotel professionally within the local community and industry, maintaining strong networks.
Ensure high standards across back‑of‑house areas, team welfare facilities and employee recognition.

What are we looking for?

Hospitality qualification (IoH / HNC / HND) and/or experience in a similar management role
Strong leadership skills with the ability to inspire and develop high‑performing teams
A hands‑on, guest‑focused approach with exceptional attention to detail
Ability to manage financial performance, budgets and payroll
Strong communication, relationship‑building and problem‑solving skills
Passion for luxury hospitality and delivering world‑class guest experiences
Excellent understanding of Health & Safety, compliance and operational standards

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note that regular right to work checks in Guernsey rules apply for this position.