Reception Manager ***luxury hotel***

We are seeking an enthusiastic and experienced Reception Manager to join our team on a full-time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service.

What's in it for you?

Professional, award winning training and development opportunities.
Discounted accommodation rates with Red Carnation Hotel Collection.
Annual Staff Appreciation Party and other Employee Recognition Events.
Discounted rates with many local businesses and third party service providers (including Estate Activities).
Heavily subsidised accommodation (subject to availability).
Free meals on duty.
Complimentary dry cleaning of business attire.
Recommend friend and family bonus scheme.
Two paid volunteering days each year.
Holiday allowance increasing with length of service up to 25 days.
Hotel based recognition incentives.
Free access to Employee Assistance Programme.

Who are we?

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

Location: The Lodge at Ashford Castle

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

Key Responsibilities of a Reception Manager:

Leading, motivating, and developing the Front Office team
Ensuring smooth and efficient daily operations at Reception
Managing guest check-in and check-out procedures to hotel standards
Overseeing guest accounts and administrative processes
Handling guest queries and challenges with professionalism and care
Driving service excellence and creating memorable guest experiences

What are we looking for?

Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting
Exceptional communication and interpersonal skills
Strong attention to detail and a proactive, solution-focused approach
Inspirational leadership skills and a commitment to team development
A genuine passion for delivering exceptional, personalised guest service

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.