Housekeeping Supervisor ***luxury hotel***

What’s in it for you from day one:

£34,000 OTE per annum, plus other exciting benefits and perks!
Holiday allowance starting at 28 days and increasing with length of service to 36 days.
Nutritious free meals on duty.
Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
Excellent development opportunities with 80% of our managers being home-grown.
Two paid volunteering days each year, so we can give back to our communities.
Access to the Employee Assistance Programme through our partners at Hospitality Action.
Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
Complimentary quality uniform and dry-cleaning services.

What's in it for you later:

Cycle to work scheme which can save you up to 47% on the bike and equipment.
Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
Enhanced maternity pay of 13 weeks, fully paid.
Enhanced paternity pay of 2 weeks, fully paid.
£800 baby payment to support you and your baby with the essentials.
Fantastic recommend a friend bonus scheme worth up to £600.
Cross-departmental training available within your property, because we know you're a curious individual.
50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are seeking a motivated and detail-oriented Housekeeping Supervisor to join our team on a full-time basis. The ideal candidate will have previous housekeeping experience, strong supervisory skills, excellent attention to detail and a genuine passion for maintaining the highest standards of cleanliness, presentation and guest satisfaction. As a Housekeeping Supervisor, you will play an important role in coordinating the daily housekeeping operation, supporting Room Attendants and Porters and ensuring that guest rooms, corridors and all areas under your responsibility are maintained to the exceptional standards expected within Red Carnation Hotels. This is a fantastic opportunity for someone who takes pride in leading by example, by being hands on and supporting their team to ensure every guest room reflects the care, detail and luxury service standards of The Egerton House Hotel. As a member of the housekeeping team, our colleagues and guests expect an individual whose appearance, clothing and general demeanour reflect the high standards of Red Carnation Hotels. You will bring confidence, professionalism and a positive attitude to your work, recognising that guest satisfaction through service and performance is of paramount importance.

Location: The Egerton House Hotel

Employment type: Full-time

Working pattern: Various shifts, 5 days on 2 days off

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Egerton House Hotel is a luxury five-star town house hotel with 28 bedrooms and suites. The drawing room is where the fabulous range of Afternoon Teas are served, and the intimate bar is world famous for its Martini cocktails. Located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod’s and the V&A Museum the Egerton House Hotel is known for its Pet Afternoon Tea.

Key Responsibilities of a Housekeeping Supervisor:

Coordinating the daily housekeeping operation to ensure all 28 guest rooms, corridors and allocated areas are maintained in line with the performance manual and hotel standards.
Supervising Room Attendants and Porters throughout the shift, providing clear direction and support.
Cleaning and servicing guest bedrooms and public areas as required, supporting the team to ensure service standards are maintained at all times.
Leading from the front through a hands-on approach and completing all housekeeping duties.
Preparing and allocating Room Attendant sections and porter duties.
Inputting and monitoring room status in the computer system throughout the shift.
Assisting in the training, coaching and development of team members.
Helping to motivate the team and maintain high standards of service, presentation and productivity.
Assisting in the control and issuing of keys.
Supporting the preparation of rotas to ensure there is adequate cover at all times.
Handling guest requests professionally and ensuring any issues are followed up promptly.
Leading by example through a professional appearance, positive attitude and commitment to exceptional guest satisfaction.

What are we looking for?

Previous experience in housekeeping, ideally within a luxury hotel or high-quality hospitality environment.
Previous supervisory experience or experience supporting and guiding a housekeeping team.
Strong leadership and people management skills.
Excellent attention to detail and pride in maintaining high standards.
The ability to train, motivate and support team members.
Strong organisational and time management skills.
Knowledge of cleaning procedures and health and safety standards.
Good communication and interpersonal skills.
The ability to handle guest requests professionally.
Flexibility with shifts and working hours.
A confident, professional and positive approach, with an understanding of the importance of presentation, service and guest satisfaction.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.