We are currently recruiting for an enthusiastic and dedicated Retail Operations Manager to join our team at Mrs. Tea's at Ashford Castle.

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

Key responsibilities of the Retail Operations Manager will include:

Deliver exceptional customer service in line with five-star standards.
Oversee the daily operations and performance of the retail outlet.
Lead and support the retail team to achieve sales and service targets.
Assist guests with purchases, product recommendations, and enquiries.
Manage stock control, merchandising, replenishment, and stocktakes.
Monitor sales performance and identify revenue opportunities.
Manage cash handling and payment processes in line with company procedures.
Ensure food, beverage, and retail offerings meet brand standards.
Maintain a clean, safe, and compliant retail environment.
Implement and uphold departmental SOPs, policies, and procedures.
Coordinate with suppliers and internal departments to ensure smooth operations.
Support employee training, development, and performance management.

The ideal candidate for the Retail Operations Manager position should:

Have previous retail management or supervisory experience, ideally within a luxury hospitality or premium retail environment.
Be passionate about delivering exceptional customer service and creating memorable guest experiences.
Possess strong leadership skills with the ability to motivate, develop, and manage a high-performing team.
Have excellent communication and interpersonal skills.
Demonstrate strong commercial awareness with a proven ability to drive sales and achieve targets.
Be highly organised, with strong stock management and administrative skills.
Have experience in cash handling, reporting, and financial controls.
Be proactive, solution-focused, and confident in resolving customer queries and concerns.
Maintain high standards of presentation, professionalism, and attention to detail.
Be flexible and adaptable, with the ability to thrive in a fast-paced environment.
Have a good understanding of health, safety, and hygiene regulations.
Be proficient in retail systems and Microsoft Office applications.

What's in it for you?

Professional, award winning training and development opportunities
Discounted accommodation rates with Red Carnation Hotel Collection
Annual Staff Appreciation Party and other Employee Recognition Events
Discounted rates with many local businesses and third party service providers (including Estate Activities)
Heavily subsidised accommodation (subject to availability)
Free meals on duty
Complimentary dry cleaning of business attire
Recommend friend and family bonus scheme
Two paid volunteering days each year
Holiday allowance increasing with length of service up to 25 days
Hotel based recognition incentives
Free access to Employee Assistance Programme