Sales & Events Agent

Ashford Castle

Cong•To be discussed at interview •Full time

Sales & Events Agent - 5* Luxury Hotel


We are currently recruiting for a Sales & Events Agent to join our team at Ashford Castle.


Location: Cong, County Mayo, Ireland.

Working pattern: 5 days over 7 days (including some weekends and Bank Holidays).


What’s in it for you?

  • Professional, award-winning training and development opportunities.
  • Discounted accommodation rates across the Red Carnation Hotel Collection.
  • Employee recognition events.
  • Discounted rates with local businesses and third-party service providers, including Estate Activities.
  • Heavily subsidised accommodation (subject to availability).
  • Free meals while on duty.
  • Complimentary dry cleaning of business attire.
  • Recommend-a-friend and family bonus scheme.
  • Two paid volunteering days per year.
  • Holiday allowance increasing with length of service, up to 25 days.
  • Hotel-based recognition incentives.
  • Free access to the Employee Assistance Programme.



Key Responsibilities as a Sales and Events Agent:

  • Maintain and update travel advisor and agency records, supporting sales activity and post-trip follow-up.
  • Prepare customised sales and group proposals based on client requirements.
  • Coordinate guest, VIP, media and influencer itineraries prior to arrival.
  • Manage correspondence with travel advisors, partners and guests via email and phone.
  • Support VIP requests in the absence of senior leadership.
  • Assist with individual and group reservations, including rooming lists, dining, activities and special experiences.
  • Prepare and update event and function documentation to ensure seamless delivery.
  • Collaborate with internal teams (Sales, Marketing, Revenue, Front Office, F&B, Operations) for smooth execution of stays and events.
  • Compile monthly sales and production reports to track partner and event performance.
  • Support marketing initiatives including advert briefs (print and radio).
  • Take ownership of enquiries from initial contact through to completion, ensuring exceptional service throughout.


What are we looking for?

  • Previous experience in sales, event coordination, or a similar role in the hospitality or events industry.
  • Excellent organisational skills and the ability to multitask and prioritise effectively.
  • Strong communication skills, with a focus on customer service and attention to detail.
  • Ability to work well under pressure while maintaining high standards of service.
  • A proactive, self-motivated individual who takes initiative and thrives in a fast-paced environment.
  • Strong negotiation skills with an understanding of budget management and profitability.
  • A positive attitude with the ability to work effectively as part of a team and build relationships with clients and suppliers.
  • A genuine passion for hospitality and creating memorable experiences for guests.



Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure, and proud to have retained the Forbes Five-Star Award in 2025.


Committed to creating an inclusive environment for all employees.


As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.


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