Back of House and Public Area Attendant - Luxury Hotel

We are recruiting for a Back of House and Public Area Attendant to provide quality service to our guests and ensure the cleanliness of all rooms and areas in a timely manner, in line with the Forbes Five Star standards and The Red Carnation Hotels standards.

What's in it for you?

Professional, award winning training and development opportunities
Discounted accommodation rates with Red Carnation Hotel Collection
Employee Recognition Events
Discounted rates with many local businesses and third party service providers (including Estate Activities)
Heavily subsidised accommodation (subject to availability)
Free meals on duty
Complimentary dry cleaning of business attire
Recommend friend and family bonus scheme
Two paid volunteering days each year
Holiday allowance increasing with length of service up to 25 days
Hotel based recognition incentives
Free access to Employee Assistance Programme

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key Responsibilities as a Back of House and Public Area Attendant:

To clean all public areas in the hotel.
To maintain the cleanliness and good order of guest and staff areas by cleaning them daily and deep cleaning per schedule.
To greet all guests and staff courteously and to respond immediately upon guests’ requests.
To report immediately any malfunctioning equipment and all maintenance issues to the supervisor and/or engineer on duty.

What are we looking for?

Reliable and punctual with a strong work ethic.
High attention to detail and commitment to cleanliness.
Ability to follow instructions and complete tasks thoroughly.
Comfortable working independently with positive attitude.
Professional appearance, friendly and respectful when interacting with guests and staff.
Willingness to work flexible shifts, including weekends and holidays.
Basic understanding of cleaning procedures and safety protocols.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.

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