Doorperson Luggage Porter

Doorperson / Luggage Porter 4 days on 4 days off ***5-star hotel***

What's in it for you from day one:

• £31,936.80 OTE per annum, plus other exciting perks and benefits!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Annual social eventss and festive events.
• Complimentary quality uniform and dry-cleaning services.

What's in it for you later:

• Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross-departmental training available within your property, because we know you're a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!

We are seeking a professional and welcoming Doorperson/ Luggage Porter to join our team. As the first point of contact for our guests, you will play a key role in delivering an exceptional first impression and ensuring a seamless arrival and departure experience. This position reports directly to the Assistant Resident Manager.

Location: 100 Princes Street

Employment type: Full-time

Working pattern: 4 days on, 4 days off

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. It was awarded the AA best hotel in Scotland in 2025/2026. The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con, including charging points for a variety of devices. The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.

Key Responsibilities of a Doorperson / Luggage Porter:

• Warmly welcome guests and assist with luggage handling upon arrival and departure.
• Provide courteous and efficient assistance at the entrance, opening doors and guiding guests.
• Offer helpful and knowledgeable advice about Edinburgh's attractions, transport, and local amenities.
• Assist with guest requests, including arranging transportation and handling deliveries.
• Escorting guests to their rooms and showing them the hotel facilities.
• Answering general guest queries and ensuring the lobby and front area of the hotel is presentable and clean at all times.

What are we looking for?

• Previous experience in a similar role within a luxury hotel or hospitality setting.
• A positive and welcoming attitude with excellent communication skills.
• Strong knowledge of Edinburgh’s key attractions, transport links, and local areas.
• Ability to handle luggage and assist guests efficiently.
• Full clean, UK drivers licence.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.