Switchboard Operator (Part-Time)

Switchboard Operator – Luxury Hotel

We are recruiting for a part-time Switchboard Operator (16 hours / 2 days per week) to provide a high standard of service to our guests, ensuring professional, efficient, and courteous communication at all times, in line with Forbes Five-Star standards and The Red Carnation Hotels standards.

Location: Cong, County Mayo, Ireland.

Employment type: Part-Time (16 hours / 2 days per week) (working days include some weekends and Bank Holidays).

Working pattern: 2 days per week, 8-hour shifts between 8:00am and 8:00pm.

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments.

Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star Award in 2025, Ashford Castle sets the benchmark for luxury hospitality.

Key responsibilities of the Switchboard Operator will include:

• Answering all incoming telephone calls promptly and professionally, in accordance with hotel standards.
• Dealing effectively with guest and internal enquiries, ensuring accurate message taking and immediate delivery to the relevant person.
• Introducing callers correctly before transferring calls, using names wherever possible.
• Maintaining a high level of product knowledge, including hotel facilities, prices, opening times, and in-house groups or events.
• Posting dockets and restaurant/bar bills accurately and efficiently in line with SOPs.
• Preparing key cards for group arrivals as required.
• Monitoring and distributing faxes, post, and other correspondence.
• Maintaining a neat, clean, and organised switchboard and reception support area.
• Monitoring stationery supplies for the Reception department and ensuring adequate stock levels.
• Supporting the Reception team when required, including crossing over during busy periods.
• Working collaboratively with colleagues to achieve departmental and hotel objectives.
• Complying with all company policies, Red Carnation Top 12 Service Standards, and operational procedures.
• Adhering to all Health & Safety, fire, and security regulations at all times.

What we are looking for?

• Excellent communication skills and a professional telephone manner.
• Strong attention to detail and ability to multitask.
• A calm, courteous, and guest-focused approach.
• Ability to work effectively as part of a team.
• Previous switchboard, reception, or hotel experience is an advantage.

What’s in it for you?

• Professional, award-winning training and development opportunities.
• Discounted accommodation rates with Red Carnation Hotel Collection.
• Annual Staff Appreciation Party and other Employee Recognition Events.
• Discounted rates with many local businesses and third-party service providers (including Estate Activities).
• Heavily subsidised accommodation (subject to availability).
• Free meals on duty.
• Complimentary dry cleaning of business attire.
• Recommend friend and family bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance increasing with length of service up to 25 days.
• Hotel-based recognition incentives.
• Free access to Employee Assistance Programme.

Red Carnation Hotels is an Equal Opportunities Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.