Receptionist ***luxury hotel***

£30,436 OTE per annum, plus other exciting benefits and perks!
Holiday allowance starting at 28 days and increasing with length of service to 36 days.
Nutritious free meals on duty.
Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
Excellent development opportunities with 80% of our managers being home-grown.
Two paid volunteering days each year, so we can give back to our communities.
Access to the Employee Assistance Programme through our partners at Hospitality Action.
Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
Complimentary quality uniform and dry-cleaning services.

What's in it for you later:

Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
Enhanced maternity pay of 13 weeks, fully paid.
Enhanced paternity pay of 2 weeks, fully paid.
£800 baby payment to support you and your baby with the essentials.
Fantastic recommend a friend bonus scheme worth up to £600.
Cross-departmental training available within your property, because we know you're a curious individual.
50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!

We are looking for an enthusiastic Receptionist to join our family on a full-time basis. We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports to the Reception Manager.

Location: The Milestone Hotel & Residences

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Milestone Hotel and Residences is a beautiful five-star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, a modern Stables Bar and a 2 Rosettes restaurant, named Cheneston's.

Key Responsibilities of a Receptionist:

Checking in and out guests while delivering outstanding levels of service.
Managing requests and creating memorable experiences.
Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.

What are we looking for?

Previous hotel receptionist experience, ideally in a luxury or five-star hotel environment.
Strong communication skills, both verbal and written, with a friendly and professional demeanour.
Excellent attention to detail and organizational skills.
A passion for hospitality and delivering outstanding guest experiences.
Ability to manage multiple tasks effectively while maintaining high service standards.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK