Receptionist ***luxury hotel***

What's in it for you?

£31,197 OTE per annum + exciting benefits and perks!
Holiday allowance starting at 28 days and increasing with length of service up to 36 days.
Delicious free meals on duty.
Professional, award winning learning and development opportunities from day one.
Fantastic recommend a friend and family bonus scheme worth up to £600.
Enhanced paid maternity leave & paternity leave.
50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels worldwide.
Two paid volunteering days each year, because we care about our community.
Access to immediate Employee Assistance Programme, because we care about our employees.
Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
Social and team building events
Complimentary quality uniform and dry-cleaning services.

We are looking for an enthusiastic Receptionist to join our family on a full-time basis. We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests.

Location: The Chesterfield Mayfair Hotel

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Chesterfield Mayfair Hotel is a four-star boutique hotel in the heart of exclusive Mayfair. Some of its features include 107 bedrooms as well as seven different event spaces, a Butler’s Restaurant, a Terrace Bar, Stanley’s Rooftop Bar, and a Conservatory, where we offer our guests a welcoming, friendly atmosphere and exquisite food and drink.

Key Responsibilities of a Receptionist:

Checking in and out guests while delivering outstanding levels of service.
Managing requests and creating memorable experiences.
Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.

What are we looking for?

Previous hotel receptionist experience, ideally in a luxury or five-star hotel environment.
Strong communication skills, both verbal and written, with a friendly and professional demeanour.
Excellent attention to detail and organizational skills.
A passion for hospitality and delivering outstanding guest experiences.
Ability to manage multiple tasks effectively while maintaining high service standards.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK