Duty Manager – Luxury Hotel

We are recruiting for a full time Duty Manager to provide quality service to our guests, in line with The Red Carnation Hotels standards.

Location: Cong, County Mayo, Ireland

Employment type: Full time

Working pattern: 5 days over 7 days (including some weekend and Bank holidays)

What's in it for you?

Professional, award winning training and development opportunities
Discounted accommodation rates with Red Carnation Hotel Collection
Employee Recognition Events
Discounted rates with many local businesses and third party service providers (including Estate Activities)
Heavily subsidised accommodation (subject to availability)
Free meals on duty
Complimentary dry cleaning of business attire
Recommend friend and family bonus scheme
Two paid volunteering days each year
Holiday allowance increasing with length of service up to 25 days
Hotel based recognition incentives
Free access to Employee Assistance Programme

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key responsibilities will include:

Oversee daily hotel operations, ensuring the highest level of guest satisfaction and service quality. You will assist with the management of front and back-of-house operations during your shift and support the team to deliver exceptional service.
Ensure all guests receive prompt, courteous attention and personalised service. Address guest complaints and concerns in a timely and professional manner, striving for swift resolution and follow-up.
Assist Heads of Departments (HODs) in coordinating daily tasks and ensuring that the hotel runs smoothly. Motivate, support, and lead the team on shift to meet hotel service standards.
Ensure the hotel maintains compliance with health, safety, and legal regulations during your shift. Monitor areas for safety and cleanliness and ensure a safe, secure environment for guests and staff.
Uphold the high standards of the hotel by monitoring the quality of service delivery, cleanliness, and overall guest experience. Support the achievement of key performance metrics, including guest satisfaction scores.
Take responsibility for the hotel in the absence of senior management. Ensure that all departments are coordinated and functioning efficiently during your shift.
Proactively anticipate and resolve operational issues. Manage guest challenges and concerns promptly and follow up to ensure guest satisfaction.

What are we looking for?

Previous experience in a similar role, ideally in a luxury hotel environment or high-end establishment.
Strong leadership and communication skills, with the ability to motivate and support team members.
A passion for delivering outstanding guest experiences and a hands-on approach to problem-solving.
Excellent organizational skills and the ability to manage multiple tasks efficiently.
A proactive and energetic approach with the ability to remain calm under pressure.
Strong knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
A genuine desire to ensure that every guest has a memorable stay, with attention to detail and service excellence.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.

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