Job Purpose:

To support and assist the Executive Housekeeper in the smooth running of the day-to-day operation of the Housekeeping department by coordinating and following up on the maintenance jobs in the rooms and processing rooms on Opera; as well as supporting and assisting the Human Resources team by managing the uniform stock of the Hotel and coordinating the staff transport.

Organisational Positioning:

· Department: Housekeeping

· Reporting to: Head Housekeeper

· Location: The Twelve Apostles Hotel Premises

Minimum Experience or Qualifications Required:

· Grade 12 (NQF 4)

· 2 years’ experience in a 4/5* Hotel in any position

· Knowledge of a Property Management System at Operator Level

· Computer literate with proven ability to work with Microsoft Office Outlook, Word and Excel

· Presentable

· Good command of the English language with solid verbal and written communication skills

· Must be able to work shifts, week-ends and public holidays

Advantageous Experience or Qualifications Desired:

· Hospitality Diploma (NQF 6)

· Exposure to Opera advantageous

· Fluency in Xhosa and/or Afrikaans

To be a Red Carnation Hotel Ambassador by:

· actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times

· owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers

· ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook

· creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

· working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you

· being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager

· to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

· to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To coordinate all housekeeping and maintenance tasks from the central housekeeping office ensuring that all tasks are assigned, completed and documented.

To coordinate the staff transport; acting as company liaison with the staff transport service provider; following-up on reported challenges and complaints; ensuring sufficient transport services available for all shifts while being mindful of keeping transport costs to a minimum in line with the company staff transport policy and procedure.

To control the ordering and issuing of uniforms ensuring all staff are appropriately attired to company standard, while maintaining uniform costs to a minimum through the reporting of uniform abuse and losses in line with the company uniform policy and procedure.

In conjunction with the Linen Room Controller to ensure that all uniforms are in a good state of repair and that all items sent for laundering are returned; any short-returns or sub-standard laundering need to be follow-up on, questioned and resolved

Allocating the room attendant sections on Omni
Issuing the daily checklists to all relevant staff members.
Tracking of Pest Control, Millicare and any departmental projects.
Filing all daily paperwork and checklists.

Hotel Coordinator