Room Service Supervisor *** luxury hotel in London***

What’s in it for you from day one:

£33,500 OTE per annum, plus other exciting benefits and perks!
Holiday allowance starting at 28 days and increasing with length of service to 36 days.
Nutritious free meals on duty.
Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
Excellent development opportunities with 80% of our managers being home-grown.
Two paid volunteering days each year, so we can give back to our communities.
Access to the Employee Assistance Programme through our partners at Hospitality Action.
Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
Complimentary quality uniform and dry-cleaning services.

What's in it for you later:

Cycle to work scheme which can save you up to 47% on the bike and equipment.
Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
Enhanced maternity pay of 13 weeks, fully paid.
Enhanced paternity pay of 2 weeks, fully paid.
£800 baby payment to support you and your baby with the essentials.
Fantastic recommend a friend bonus scheme worth up to £600.
Cross-departmental training available within your property, because we know you're a curious individual.
50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are looking for a Room Service Supervisor to join our team on a full-time basis. We are looking for someone with previous experience within a Room Service Supervisor role with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports into the Darshan Ariyage, Room Service Manager.

Location: The Milestone Hotel and Residences

Employment type: Full Time

Working pattern: 5 days a week. Early Shifts 7am-3.30pm. Late Shifts 2pm-10.30pm.

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Milestone Hotel and Residences is a beautiful five-star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, a modern Stables Bar and a 2 Rosettes restaurant, named Cheneston's.

Key Responsibilities of a Room Service Supervisor:

Oversee all aspects of the daily operations of the hotel’s room service, ensuring consistent, high-quality service is delivered to guests.
Collaborate with other departmental managers, keeping them informed of any Food & Beverage challenges as they arise and working together to resolve issues efficiently.
Supervise and guide the Room Service team, ensuring smooth operations and maintaining high standards of service.
Train, coach, and develop the Room Service team to ensure service consistency and adherence to hotel standards.
Ensure timely and accurate order delivery to guest rooms, maintaining attention to detail in both food quality and presentation.
Monitor room service inventory levels, ensuring stock is adequately maintained and all items are in good condition.
Handle guest feedback and concerns, ensuring that any issues are addressed promptly to maintain a high level of guest satisfaction.
Effectively maintain and check the in-room minibars for usage, expiry dates, replenishing and charging.
Delivering in-room amenities to guest before and during their stay.

What are we looking for?

Previous experience in a Room Service department or Food & Beverage environment, ideally within a luxury hotel or high-end service environment.
Excellent communication skills, with the ability to effectively liaise with both guests and colleagues.
Strong attention to detail and a passion for delivering personalized, exceptional service.
Leadership abilities, with experience in supervising and developing a team.
Ability to work efficiently under pressure in a fast-paced environment, while maintaining professionalism and calm.
A proactive, problem-solving attitude with a focus on guest satisfaction.
Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the operational needs.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.