Job Purpose:

To ensure that guests are treated in accordance with Red Carnation Hotel Service Standards; using every opportunity to maximize the guest wellness experience and in turn drive revenue with the aim of securing repeat business for the lodge.

Employee Value Proposition:

This position offers routine, stability and opportunities to cooperate in a task focused team; whilst operating within clearly defined standards and expectations; where attention to details and precision is recognised and valued.

Organisational Positioning:

· Department: Spa

· Reporting to: Spa Manager

· Location: Bushmans Kloof Wilderness Reserve

Minimum Experience and Qualification Required:

· International qualifications ITEC/CIDESCO/SAAHSP/CIBTEC.

· 1 years’ experience in a spa environment associated with the 5* lodge, hotel or cruise industry. We will also consider applicants who have recently graduated.

· Highly presentable; maintaining health, hygiene and professional spa appearance.

· Excellent command of the English language with solid verbal communication skills.

· Previous proven Retail Sales experience.

Key Performance Objectives:

· Performing spa treatments (body, skincare, massage, nails and waxing) in accordance with Spa treatment protocol on men and women.

· Maximising revenue generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey.

· Setting up, maintaining and replenishing treatment rooms throughout shift ensuring cleanliness and hygiene in accordance with RCH standards.

To be a Red Carnation Hotel Ambassador by:

· Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times

· Ensuring that you a familiar with, and adhere to, the lodge code of conduct as set out in the Employee handbook

· Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

· Being aware of the emergency evacuation, security and fire procedures of the lodge and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or General Manager

· To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

Spa Therapist