Afternoon Tea Waiter ***luxury hotel***

What’s in it for you from day one:

£36,000 OTE per annum, plus other exciting benefits and perks!
Holiday allowance starting at 28 days and increasing with length of service to 36 days.
Nutritious free meals on duty.
Fantastic recommend a friend bonus scheme worth up to £600.
Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
Excellent development opportunities with 80% of our managers being home-grown.
Two paid volunteering days each year, so we can give back to our communities.
Access to the Employee Assistance Programme through our partners at Hospitality Action.
Monthly tea parties and annual social events, including boat parties and festive events for your little ones.

What's in it for you later:

Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
Enhanced maternity pay of 13 weeks, fully paid.
Enhanced paternity pay of 2 weeks, fully paid.
£800 baby payment to support you and your baby with the essentials.
Cross-departmental training available within your property, because we know you're a curious individual.
50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are currently seeking an enthusiastic Afternoon Tea Waiter/Waitress to join our team. This is a fantastic opportunity for someone with excellent customer service skills, attention to detail, and previous experience in a similar role within a luxury hotel environment. As part of our family, you’ll play an essential role in delivering exceptional guest experiences. This is a full-time role and will be reporting into the Palace lounge Manager.

Location: The Rubens at the Palace Hotel

Employment type: Full time

Working pattern: To be discussed at interview

Key Responsibilities of an Afternoon Tea Waiter/Waitress:

Provide memorable experiences for our guests through emotional engagement and meticulous attention to detail.
Maintain an in-depth knowledge of all menus and products to guide and assist guests with their choices.
Set up and clean tables to ensure the highest standards of presentation and hygiene.
Take Afternoon Tea orders and serve them with precision and care.
Ensure food service areas are maintained to the highest level of cleanliness and hygiene.
Assisting with the restaurant within house telephone calls and messages from guests as well as taking reservations to the company standards.

What are we looking for:

Excellent interpersonal skills and a passion for providing exceptional guest service.
Have strong attention to detail and takes pride in their work.
Previous experience working in a similar role in a luxury hotel or fine dining environment.
To be well-organised, and capable of working efficiently in a fast-paced environment.
A team player who enjoys contributing to the overall success of the restaurant and hotel.

About us:

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Rubens at the Palace Hotel is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.