Job Purpose:

To support the food and beverage team by managing and coordinating the outlet reservations and affiliated administrative tasks.

Employee Value Proposition:

This is a specialist position that offers routine and predictability with opportunities to apply your technical skills on a daily basis as part of a highly effective team; whilst operating within clearly defined standards and expectations; where your specialist banqueting coordination expertise can be recognised.

Organisational Positioning:

· Department: Revenue

· Reporting to: Groups and Events Manager

· Location: The Twelve Apostles Hotel Premises

Minimum Experience and Qualification Required:

· Grade 12

· 2 years food and beverage experience event coordination experience in a high end environment

· Computer literate with working knowledge of Microsoft Office Outlook, Opera, Micros, Word and Excel

· Highly presentable

· Excellent command of the English language with solid verbal and written communication skills

· Able to work flexible hours including weekends and public holidays

Advantageous Experience and Qualification Desired:

· Hospitality Diploma

· Restaurant hosting or floor management experience

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
Ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To manage the conference, events and private bookings in accordance with the procedures laid down by the Food and Beverage Manager by:

Ensuring harmonious relationships exist with other departments and suppliers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles
Work alongside the F&B revenue and reservations team to maximising revenue generating opportunities, whilst enhancing the guest service experience, in accordance with RCH Standards
Coordinating and handling private functions and events within food and beverage outlets and conference rooms.
Coordinating and handling all special occasion enquiries and bookings; e.g. Valentine’s Day; Mothers’ Day etc.
Assist with printing and preparing function sheets, floor plans and event stationery, including menus.
Supporting and assisting the promotion of the various Food and Beverage outlets.
Tracking and reconciling food and beverage covers and average spends.
Coordinating all food and beverage related guest special requests
Capturing all guest data relating to guest details and comments – profiles
Do site inspection with agents
Assist with restaurant reservations when necessary
Report on business on the books and prepare weekly revenue report for the events and conferences
Ensure that all menus and beverage lists that are sent to clients are price checked regularly
Ensure that all events advertised on the website are current and correct

What's in it for you?

Excellent service charge added to your salary quarterly.

Professional, award winning learning and development opportunities from day one.

Fantastic recommend a friend and family bonus scheme of R500.

Eligible employees will receive one-third of their salary during parental leave. Permanent employees qualify for this benefit after completing one year of service and may apply twice within a five-year period.

25% off on food and 30% off on beverages in F&B outlets.

Discounted accommodation rates at Red Carnation Hotels worldwide.

Two paid volunteering days each year, because we care about our community.

Access to immediate Employee Assistance Programme, because we care about our employees.

Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).

Social and team building events per hotel.

1 Meal Per shift

Complimentary uniform and dry-cleaning services.

Banqueting Coordinator Copy