General Assistant ***Luxury Hotel***

What’s in it for you?

£30,000 OTE per annum, plus other exciting perks and benefits!
Holiday allowance starting at 28 days and increasing with length of service up to 36 days.
Delicious meals on duty.
Professional, award winning learning and development opportunities from day one.
Fantastic recommend a friend and family bonus scheme worth up to £600.
Enhanced paid maternity leave & paternity leave.
50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels worldwide.
Two paid volunteering days each year, because we care about our community.
Access to immediate Employee Assistance Programme, because we care about our employees.
Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
Social and team building events.
Complimentary quality uniform and dry-cleaning services.

We are currently seeking a reliable and hardworking General assistant to join our Housekeeping team at our luxury hotel. This is a fantastic opportunity to play a key role in maintaining the highest standards of cleanliness and guest comfort.

Location: Summer Lodge Country House Hotel

Employment Type: Full Time

Working Pattern: 5 days per week, 40 hour contract

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Summer Lodge Country House is set within the enchanting village of Hardy’s Evershot and surrounded by rolling hills, this five star country house hotel has 24 rooms, a restaurant, a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.

Key Responsibilities of a General assistant:

Distribute clean linen and towels to various departments efficiently and accurately.
Maintain the cleanliness and organization of linen storage rooms.
Monitor stock levels and assist with linen inventories Support the housekeeping team with any additional duties as required.
To service bedrooms, bathrooms, lounges, corridors an spa to the established standard.

What are we looking for?

Previous experience in a similar role within a luxury hotel or professional housekeeping environment
A strong work ethic with attention to detail
Ability to work efficiently, independently and as part of a team
A positive and proactive attitude with a commitment to high standards
Good communication skills and a friendly, approachable manner

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.