About The Spa at Ashford Castle

The Spa at Ashford Castle is a Forbes Five-Star luxury spa located within one of Ireland's most iconic destinations. Set within the magnificent Ashford Estate, we are dedicated to creating exceptional, personalised wellness experiences delivered with warmth, attention to detail, and genuine Irish hospitality.

We are currently seeking a Spa Receptionist & Attendant to join our award-winning team. This dual-role position is ideal for an individual who enjoys interacting with guests whilst also taking pride in maintaining immaculate spa facilities and supporting a seamless daily operation.

The Role

As a Spa Receptionist & Attendant, you will play an important role in every stage of the guest journey. You will provide a warm and engaging welcome, assist guests with their appointments and enquiries, maintain luxury standards throughout the spa, and ensure all facilities are presented to the highest level at all times.

This is a hands-on role requiring flexibility to support both reception and attending duties as business needs dictate.

Key Responsibilities

Reception Duties

Deliver a warm, genuine, and personalised welcome to every guest.
Manage spa reservations, enquiries, and appointment bookings.
Promote treatments, wellness experiences, and retail products.
Assist guests with treatment recommendations and spa information.
Process payments and maintain accurate guest records.
Communicate effectively with therapists, attendants, and management to ensure a seamless guest experience.
Handle guest requests and feedback professionally and promptly.

Spa Attendant Duties

Maintain the cleanliness and presentation of all spa facilities, including changing rooms, relaxation areas, pool areas, and treatment room support spaces.
Prepare and replenish guest amenities, towels, robes, and refreshments.
Complete opening, daytime, and closing duties to luxury standards.
Support therapists with room preparation and stock replenishment.
Adhere to all health, safety, and hygiene procedures.
Identify and report maintenance or presentation issues promptly.
Ensure the spa environment remains calm, inviting, and impeccable throughout the day.

What We Are Looking For

A passion for luxury hospitality and guest service.
Exceptional attention to detail.
Positive, friendly, and professional communication skills.
The ability to work confidently in a fast-paced environment.
Strong organisational and time management skills.
A team-player mindset with a willingness to support colleagues across all spa areas.
Previous experience in hospitality, spa, wellness, hotel reception, or customer service is desirable but not essential.
Flexibility to work weekdays, weekends, and public holidays.

Why Join Us?

Work within one of Ireland's most prestigious luxury destinations.
Opportunity to develop a career in wellness and hospitality.
Ongoing training and professional development.
Employee benefits and discounts.
Supportive team culture focused on excellence, recognition, and continuous improvement.
The opportunity to be part of a Forbes Five-Star spa committed to creating unforgettable guest experiences.

Our Philosophy

At The Spa at Ashford Castle, we believe that luxury is found in the details. We seek individuals who combine outstanding customer service with genuine hospitality, creating memorable experiences that encourage guests to return time and time again.

Reports to: Director of Spa/Spa Operations Manager

Location: The Spa at Ashford Castle, Cong, Co. Mayo

Position Type: Full-Time / Part-Time Available

If you are passionate about hospitality, wellness, and delivering exceptional guest experiences, we would love to hear from you.

Spa Receptionist and Attendant (Dual Role)