We are currently recruiting a highly organised Guest Experiences Administrator with the ability to be professional and communicate courteously and efficiently with guests and colleagues alike. We are looking for a service driven individual to join our team.

What's in it for you?

Professional, award winning training and development opportunities.
Discounted accommodation rates with Red Carnation Hotel Collection.
Annual Staff Appreciation Party and other Employee Recognition Events.
Discounted rates with many local businesses and third-party service providers (including Estate Activities).
Heavily subsidised accommodation (subject to availability).
Free meals on duty.
Complimentary dry cleaning of business attire.
Recommend friend and family bonus scheme.
Two paid volunteering days each year.
Holiday allowance increasing with length of service up to 25 days.
Hotel based recognition incentives.
Free access to Employee Assistance Programme.

Who are we?

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

Key Responsibilities

Emailing guests prior to arrival to prepare a bespoke plan for their stay.
Communicate hotel information to guests, to fully inform on all services and offerings available.
Update Opera to reflect guest’s plans.
Keep up to date with hotel dining, Spa and so forth, this information will instil confidence with our guests in the services we offer.
Communicate with all third party activity suppliers to have up to date information regarding activities and services they provide.
Work closely with Reception and Reservations.

The ideal candidate for the Guest Experiences Administrator should:

Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
A fluent English speaker who maintains high personal standards.
Excellent communication and interpersonal skills.
Strong organisational abilities with a talent for prioritising tasks effectively.
A commitment to delivering quality guest service.
A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
Capable of handling high-pressure situations and busy periods with composure.
Knowledgeable about Forbes 5-star standards.
Using innovative, adaptable, and flexible in approach.
Legally eligible to work in Ireland.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa, and/or ID card to verify your Right to Work in the Republic of Ireland, in line with statutory requirements.