Guest Experiences Administrator - Luxury Hotel

We are currently recruiting a highly organised Guest Experiences Administrator with the ability to be professional and communicate courteously and efficiently with guests and colleagues alike. We are looking for a service driven individual to join our Forbes five-star team. This is a fantastic opportunity to either begin or continue your career in Irelands only double Forbes Five Star hotel. Working with a professional and welcoming team you will be part of creating Ashford moments for our guests and colleagues.

What's in it for you?

Professional, award winning training and development opportunities.
Discounted accommodation rates with Red Carnation Hotel Collection.
Annual Staff Appreciation Party and other Employee Recognition Events.
Discounted rates with many local businesses and third-party service providers (including Estate Activities).
Heavily subsidised accommodation (subject to availability).
Free meals on duty.
Complimentary dry cleaning of business attire.
Recommend friend and family bonus scheme.
Two paid volunteering days each year.
Holiday allowance increasing with length of service up to 25 days.
Hotel based recognition incentives.
Free access to Employee Assistance Programme.

Main duties including:

Emailing guests prior to arrival to prepare a bespoke plan for their stay.
Communicate hotel information to guests, to fully inform on all services and offerings available.
Update Opera to reflect guest’s plans.
Keep up to date with hotel dining, Spa and so forth, this information will instil confidence with our guests in the services we offer.
Communicate with all third party activity suppliers to have up to date information regarding activities and services they provide.
Work closely with Reception, Concierge and Reservations.

The ideal candidate for the Guest Experiences Administrator should:

Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
Excellent communication and interpersonal skills.
Strong organisational abilities with a talent for prioritising tasks effectively.
A commitment to delivering quality guest service.
A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
Capable of handling high-pressure situations and busy periods with composure.
Knowledgeable about Forbes 5-star standards.
Using innovative, adaptable, and flexible in approach.
Legally eligible to work in Ireland.

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

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